At GodScent, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.
If you wish to return a product, please contact our customer service within 10 days of receiving your order. We kindly ask that the item(s) are returned in their original, unopened, and unused condition, with all packaging and seals intact.
We are unable to accept returns for products that have been opened or used due to hygiene and safety reasons.
To initiate a return, please reach out to our customer service team via +923000137556. Our team will guide you through the return process and provide you with the necessary instructions and a return shipping address.
Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.
Once we receive the returned item(s) and confirm their condition, we will initiate the refund process. Refunds will be issued in the same form of payment used for the original purchase. Please allow up to 4-5 for the refund to be processed and reflected in your account.
In the case of a defective or incorrect product, we will cover the cost of return shipping, and you will be eligible for a full refund or a replacement, depending on your preference. If you opt for a replacement, we will ship it to you at no additional cost.
Please note that refunds are processed based on the original purchase price, excluding any shipping charges incurred during the initial transaction.
In the unlikely event that your order arrives damaged, please contact our customer service immediately. We will work with you to resolve the issue and ensure your satisfaction.
At GodScent, customer satisfaction is our utmost priority. If you have any questions, concerns, or require further assistance regarding returns or refunds, please do not hesitate to reach out to our friendly customer service team. We are here to help and will strive to address your inquiries promptly and effectively.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +923000137556
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at +923000137556 for more questions related to refunds and returns.